Please read these terms carefully. They govern your access to the TRAVLS platform. Financial, card, payment, remittance, custody and digital-asset services may be provided by independent regulated partners under separate service-specific agreements. Where a service-specific agreement conflicts with these Terms, that agreement controls for the relevant service.
1. Onboarding
These Terms and Conditions (the Terms) form an agreement between you and Travls Dot IO Tourism Hub Inc., together with the relevant TRAVLS affiliates (TRAVLS, we, us or our). They apply when you visit our website, register for an account, download or use our app, communicate with us, or use a TRAVLS service.
By doing so, you confirm that you have read, understood and accept these Terms. If you do not accept them, do not use the Platform or Services. You must be at least 18, have legal capacity to contract, provide complete and accurate information, and be eligible to use the applicable service in your location. We may require identity, address, source-of-funds, business or beneficial-owner information before enabling a service.
2. Services
TRAVLS is a technology and travel platform. We may make available travel booking, rewards, eSIM, card-management, payment, remittance, wallet and digital-asset functionality (together, the Services). Availability depends on your location, eligibility, partner approval, device compatibility and applicable law.
TRAVLS is not a bank, card issuer, money transmitter, custodian or digital-asset service provider unless expressly stated in a service-specific agreement. Relevant regulated partners provide those services and their terms, fees, limits, disclosures and privacy notices may apply.
3. Third-Party Account Information
Where a Service lets you connect an account with a bank, payment provider, wallet, travel supplier or other third party, you authorise TRAVLS and the applicable partner to access, receive and use the information needed to provide the Service. You represent that you are entitled to provide that authority.
Third-party services are governed by their own terms. We do not control their availability, accuracy or conduct and are not responsible for a third party's acts or omissions except where applicable law requires otherwise.
4. Card Issuance and Pre-Authorization of Card Transactions
Where a card is made available, its issue and use are subject to the card issuer's agreement, programme disclosures, card-network rules and any applicable fee schedule. A card may be virtual or physical, may have funding, spend, merchant-category or withdrawal limits, and is not a credit facility unless the issuer expressly says otherwise.
Merchants, networks and issuers may place a pre-authorisation hold before final settlement. A hold can reduce the spendable balance even if the final transaction is lower, cancelled or delayed. Authorisation does not guarantee completion, and refunds, reversals, disputes, currency conversion and network or third-party fees may apply.
5. Complaint
If you believe that a transaction, booking or Service outcome is incorrect, contact support promptly using the contact details below and include the relevant date, amount, merchant or supplier, and any supporting evidence. Time limits and evidence requirements may apply under a card, payment, travel or partner agreement.
6. Custodial Management of Virtual Assets
Any digital-asset wallet or custody functionality is provided only where available and may be operated by a designated third-party provider. You must review and accept that provider's agreement before using it. You remain responsible for ensuring that the assets, addresses, networks and instructions you select are correct and permitted.
Digital-asset transfers can be irreversible once submitted to a network. We and our partners may delay, reject, screen, restrict or report activity to meet legal, sanctions, fraud-prevention, network, security or operational requirements.
7. Wallet and Card Balance
Balances displayed in the Platform may be subject to pending transactions, holds, fees, reversals, foreign-exchange movements, network confirmations or partner reconciliation. The balance recorded by the applicable issuer, payment provider or custodian is controlling where there is a discrepancy.
You must maintain sufficient available funds for transactions, fees, adjustments and authorised holds. We may correct clear errors, duplicate credits or inaccurate balance displays, subject to applicable law and any relevant partner agreement.
8. Card Benefits and Modifications
Card benefits, rewards, pricing, limits, merchant offers and availability may be offered by TRAVLS, an issuer or another partner. They are not guaranteed, may have separate rules, and may be changed, suspended or withdrawn where permitted by law. We will provide notice where required.
9. ATM Withdrawal Services
ATM access, if offered, is subject to issuer approval, network availability, local law and applicable limits. ATM operators may charge fees, foreign-exchange rates may apply, and cash withdrawals may be declined even where a balance is shown. Keep your PIN, card details and device credentials secure.
10. Crypto Swap Services
Any swap, conversion or exchange feature is provided only through an approved third-party service and is subject to its terms, assets, price, spread, fees, limits and network conditions. Quotes may expire or change before execution; a submitted instruction may be final once accepted. We do not provide investment, tax or legal advice.
11. Regulatory Obligation
You must comply with the laws that apply to you and your use of the Services. We and our partners may conduct identity verification, sanctions screening, transaction monitoring and other checks; request additional information; and disclose information where legally required. You agree to cooperate reasonably and provide accurate information.
We may restrict or decline a Service, transaction or booking if we reasonably believe it could violate law, create an unacceptable risk, breach these Terms or a partner's policies, or compromise security.
12. Platform
We may maintain, update, improve, suspend or discontinue all or part of the Platform. We aim to keep it available, but do not guarantee uninterrupted, error-free or fully secure access. Maintenance, network conditions, third-party systems and events outside our reasonable control may affect availability.
13. Your Device
You are responsible for your device, software, network access and security. Use strong credentials, enable available security controls, keep your app current and immediately tell us if you suspect unauthorised access, loss or compromise. You must not bypass security controls, root or jailbreak a device used with the Services, or use unauthorised automation.
14. User Content
If you submit content, reviews, images, documents or other materials through the Platform, you confirm that you have the necessary rights and that the content is accurate, lawful and does not infringe another person's rights. You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce and use that content only as needed to operate, promote, secure and improve the Services.
15. Feedback
We welcome ideas and feedback. If you provide them, you allow us to use them without compensation or obligation to you, provided we do not publicly identify you without permission.
16. Intellectual Property Rights
The Platform, TRAVLS name, logos, content, software, design, interfaces and related intellectual property are owned by us or our licensors and protected by law. Subject to these Terms, we grant you a limited, personal, revocable, non-transferable right to use the Platform for its intended purpose.
You must not copy, sell, licence, modify, reverse engineer, decompile, scrape, distribute or create derivative works from the Platform or its content except where law expressly allows it or we give prior written permission.
17. Prohibited Activities
You must not use the Services for fraud, money laundering, terrorist financing, sanctions evasion, illegal gambling, unauthorised financial services, intellectual-property infringement or any other unlawful activity. You must not provide false information, interfere with the Platform, introduce malicious code, misrepresent the origin of funds or assets, harass personnel, evade restrictions or use the Services for prohibited goods, services or content.
18. Consent to Data Protection Practices
Our collection and handling of personal information is described in the TRAVLS Privacy Policy. Where permitted by law, you authorise the processing and sharing needed to provide the Services, complete checks, fulfil bookings, manage risk and meet legal obligations. A regulated partner's privacy notice may also apply to its service.
19. Termination and Limitation Rights
You may stop using the Platform at any time. We may suspend, limit or close access to an account or Service where reasonably necessary for security, legal compliance, suspected fraud or prohibited activity, a breach of these Terms, partner requirements, unpaid amounts or operational risk. Where legally permitted, we may do so without prior notice.
20. Post-Termination Obligations
Termination does not remove obligations that arose before termination, including fees, chargebacks, negative balances, disputes or cooperation with an investigation. Where permitted and technically feasible, any remaining eligible balance will be handled under the applicable issuer, payment-provider or custodian agreement and after any required verification, holds, fees or legal restrictions.
21. Complaint Resolution Process
Before escalating a complaint, please give us a reasonable opportunity to investigate. Contact support@travls.io with the details of your concern. We may ask for documents or other information and will respond through the appropriate support or partner process. For a regulated service, the partner's complaints procedure may govern.
22. Arbitration
These general Platform Terms do not require you to waive consumer protections that apply to you. If a service-specific agreement contains an arbitration or dispute-resolution clause, it will apply only to that service and only to the extent enforceable under applicable law. Nothing here prevents either party from seeking urgent protective relief where a court has jurisdiction to grant it.
23. Limitation of Liability
To the extent permitted by law, the Platform is provided on an “as available” basis and we do not promise that it will always be available, uninterrupted or free of defects. We are not responsible for delays, failures or losses caused by merchants, travel suppliers, card networks, banks, custodians, blockchain networks, telecommunications providers or other third parties outside our reasonable control.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including any mandatory consumer rights that apply to you.
24. Indemnification
To the extent permitted by law, you will indemnify TRAVLS, its affiliates and their personnel against third-party claims, losses, liabilities and reasonable costs arising from your unlawful use of the Services, breach of these Terms, fraud, gross negligence or infringement of another person's rights.
25. Risk Considerations
Services involving payments, travel and digital assets carry risk. Travel availability, supplier performance, refund timing, exchange rates, merchant acceptance, ATM access, network uptime and partner services can change. Digital assets are volatile, may lose value, may be restricted in your jurisdiction and can involve technical, liquidity, fraud, cybersecurity and irreversibility risks.
Assess whether a Service is appropriate for you and obtain independent financial, tax, legal or travel advice where needed. We do not guarantee the value, legality, availability or future support of any asset, service or supplier.
26. Miscellaneous
These Terms, our Privacy Policy, any posted disclosures and service-specific agreements form the agreement governing your use of the relevant Service. Headings are for convenience only. If one provision is unenforceable, the rest remains effective. We may assign these Terms in connection with a reorganisation, financing, sale or transfer of our business; you may not assign them without our written consent.
We may update these Terms to reflect changes to the Services, law, risk management or our business. The current version will be posted here with a revised effective date, and we will provide additional notice where required. Continued use after an update takes effect means that you accept the revised Terms. These Terms are written in English.
27. Definitions
| Term | Meaning |
|---|---|
| Account | Your registered TRAVLS profile and the access credentials associated with it. |
| Card | A physical or virtual payment card made available by a card issuer through a TRAVLS programme. |
| Card Transaction | A payment, authorisation, reversal, refund, cash withdrawal or other transaction made using a Card. |
| Custodian | A third-party provider appointed to provide digital-asset wallet or custody services where available. |
| Platform | TRAVLS websites, mobile applications, interfaces, support channels and related technology. |
| Services | The products and functionality described in Section 2, where made available to you. |
| Virtual Assets | Digital representations of value that may be transferred, held or used through a supported third-party service. |
Questions about these Terms can be sent to support@travls.io or Travls Dot IO Tourism Hub Inc., PO Box 4342, Road Town, Tortola, British Virgin Islands.
