TRAVLS, together with our relevant affiliates and service partners, is committed to handling personal information responsibly. This policy explains how we collect, use, disclose, store and protect personal information when you use our platforms and services.
Privacy Policy
TRAVLS is operated by Travls Dot IO Tourism Hub Inc., incorporated in the British Virgin Islands, together with its relevant affiliates (collectively, TRAVLS, we, us or our). This policy applies to our websites, mobile applications, customer-support channels and services that refer to it.
Our Services include card, payment, remittance, wallet, travel booking, eSIM and rewards functionality where available. Certain financial services are supplied by regulated partners, who may process your personal information under their own privacy notices.
1. Data Collection
We collect personal information that you provide directly, information generated through your use of the Services, and information that is necessary to provide the Services, meet legal obligations and keep TRAVLS secure. Some information is required to open or maintain an account, use regulated services or complete a transaction.
| Category | Examples | Why we need it |
|---|---|---|
| Identity and contact data | Name, date of birth, nationality, phone number, email and address | Account setup, communication and eligibility checks |
| Verification data | Government ID, selfie or liveness data, proof of address, tax information and screening results | Identity verification, fraud prevention and legal compliance |
| Financial and transaction data | Card transactions, balances, top-ups, withdrawals, remittance details, wallet addresses and payment records | Delivering the service, reconciliation, risk management and support |
| Travel and service data | Booking details, traveller information, itinerary, eSIM activation and preferences | Fulfilling travel-related services and resolving issues |
| Technical and usage data | Device identifiers, IP address, app version, browser data, cookies, log data and interactions | Security, functionality, analytics and product improvement |
| Communications | Support requests, calls or messages, feedback and survey responses | Support, quality assurance and record keeping |
We use this information to provide, maintain and personalise TRAVLS; verify identity and meet KYC, KYT, sanctions and anti-money-laundering requirements; prevent fraud; process transactions and bookings; resolve disputes; improve our products; and communicate with you. Account, transaction and security communications are necessary to operate the Services and cannot be opted out of. Marketing communications are sent only where permitted and can be opted out of at any time.
We do not sell personal information. Where an identity-verification partner uses a selfie, liveness check or similar technology, this is for identity, fraud and regulatory controls, not advertising.
2. Third-Party Data Collection
We may receive personal information from trusted third parties where permitted by law. This may include identity-verification and screening providers, card issuers and card networks, payment providers, financial institutions involved in a transaction you authorise, travel suppliers, fraud-prevention and blockchain-analytics partners, analytics providers, public registers and sanctions or watch-list sources.
We use this information to verify identity, confirm transaction details, detect fraud or prohibited activity, meet legal and regulatory obligations, and make the Services available to you.
3. Data Sharing With Third Parties
We share personal information on a need-to-know basis with:
- Service providers that support our cloud infrastructure, communications, customer support, analytics, security and professional services;
- Financial and regulated partners, including card issuers, card networks, banks, payment processors, digital-asset infrastructure providers and compliance vendors;
- Travel partners, including airlines, accommodation providers, transport operators, eSIM suppliers, travel agencies and booking technology providers, to fulfil a booking or service request;
- Authorities and third parties where required by law, regulation, court order, law-enforcement request or to protect rights, safety and security; and
- Group companies or transaction counterparties in connection with a restructuring, financing, merger, acquisition or sale of assets, subject to appropriate protections.
We may also disclose information where required or permitted by law; to respond to a valid request from an authority; to protect rights, safety or security; in an emergency; or with your consent. Our partners may have their own privacy notices and legal obligations, which may apply to their processing of your information.
4. External Links on TRAVLS Platforms
Our websites, apps and Services may link to websites, applications or services that we do not operate, including travel suppliers and partner platforms. This policy no longer applies once you leave TRAVLS. Please review the privacy notice of every third party you visit or use.
5. Data Storage and Processing
TRAVLS operates internationally. Your personal information may be processed in countries other than the one in which you live, including where our affiliates, financial partners, travel suppliers or service providers operate. Those countries may have different data-protection laws.
When we transfer information internationally, we use safeguards required by applicable law, such as contractual protections, adequacy decisions or other legally recognised transfer mechanisms.
6. Securing Personal Data
We use organisational, technical and physical safeguards designed to protect information, including access controls, encryption where appropriate, monitoring and vendor due diligence. No system is completely secure, so please protect your password and device, do not share security credentials, and tell us immediately if you believe your account has been compromised.
7. Your Rights Regarding Personal Information
Subject to applicable law, you may have the right to request access to, correction of, deletion of or portability of your personal information; to object to or restrict certain processing; to withdraw consent; and to lodge a complaint with a relevant data-protection authority. You may also opt out of marketing communications using the unsubscribe link or your account settings.
To exercise a right, email privacy@travls.io. We may need to verify your identity and authority before acting on a request. We may be unable to fulfil a request where law requires us to retain information, where a regulator or authority directs otherwise, or where doing so would affect security, fraud prevention, an investigation or another person’s rights.
8. Children Restriction
The Services are not intended for people under the age at which they can lawfully enter into a binding agreement in their jurisdiction, and in any event not for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can take appropriate action.
9. Retention
We retain personal information only for as long as necessary for the purposes described in this policy, including to meet legal, tax, accounting, regulatory, fraud-prevention and dispute-resolution requirements. Financial-services regulations may require us or our partners to retain certain records after your account is closed. When information is no longer required, we delete, anonymise or securely destroy it unless a longer period is required or permitted by law.
10. Updates to this Privacy Policy
We may update this policy to reflect changes to our Services, legal requirements or privacy practices. We will post the updated version on this page and revise the “Last updated” date. If a change is material, we will provide additional notice where required by law.
11. Notice
For a privacy request, question, objection, consent withdrawal or request to erase personal information, email privacy@travls.io. For account support, please use the support channel available in the TRAVLS app or email support@travls.io. You may also write to Travls Dot IO Tourism Hub Inc., PO Box 4342, Road Town, Tortola, British Virgin Islands.
12. Cookies TRAVLS may use
Cookies, SDKs, web beacons and similar technologies help us operate our websites and apps, keep you signed in where applicable, remember preferences, prevent fraud, understand usage and measure the effectiveness of communications. You can manage cookies through your browser or device settings. Some essential cookies are required for the Services to work and cannot be disabled through those settings.
Where required by law, we will ask for your consent before using non-essential cookies or similar technologies. Your browser’s “Do Not Track” setting may not be recognised by every third-party service.
